© 2025 Mitel Networks Corp. Access MiTeam Meetings, MiCloud Connect, Web Dialer, and app integrations to This guide provides a detailed overview of the ShoreTel Connect Contact Center features and how to use the ShoreTel Connect Contact Center Director and Graphical Call Control Script to continue to Agent Interaction CenterEnter your username Access the Mitel Learning Center for training and resources on MiVoice 5000, MiVoice Business, OpenScape, Contact Center, MX-ONE, MiVoice Related Articles Creating Mitel MiCloud Connect Contact Center Historical Reports - Topics and procedures for adding fields, scheduling reports, and determining how reports are delivered. ShoreTel Connect Contact Center is built on the Connect platform--so you’re assured of enterprise-grade reliability, flexibility, redundancy and ShoreTel Connect ONSITE is a comprehensive call center solution from ShoreTel. This comprehensive guide provides step-by-step instructions for installing and setting up ShoreTel Connect ONSITE, a powerful contact center 1. Using these applications, you can Support Page Partner Technical Support Document center Security Advisories Mitel User Group Partners Partner Training Find a partner Mitel Technology Network Company Careers Contact Shoretel Mitel Connect Contact Center - Agents Idle Software & Applications voip general-internet-connectivity-telecom question team-collaboration cameronstephen3 (c1s) 1. It comes with integrated interactive voice response (IVR) system for managing call center configuration, call Discover Mitel’s hybrid business communication solutions, including unified communications and contact center services. All Rights Reserved. Browser support: Microsoft Internet Explorer Edge browser on Windows 10 . Overview Connect Contact Center includes three applications: Agent Manager, Connect Contact Center Reports, and Agent Interaction Center. The ShoreTel Contact Center Agent Dashboard (CCAD) is an application for the ShoreTel Contact Center (CC) that provides the ability to monitor, in real time, the service being Certified to work with ShoreTel Connect Contact Center ONSITE but not with Connect Contact Center CLOUD. ShoreTel Contact Center . Our recent webinar on ShoreTel Connect Contact Center covered things a close side-by-side comparison of the old and new, key The "Testing ShoreTel Connect Contact Center" chapter describes how to create test accounts, groups, services, and IRNs. You can then verify call center functionality by simulating inbound { { getUnreadChats (monitor ['call-id'])}} { { getCallerName (monitor ['call-id']) }} { { getCallerNumber (monitor ['call-id']) }} Mitel Connect Agent Manager Help Mitel Connect Agent Manager is used by managers and supervisors to obtain real-time statistical infor-mation concerning contact center activities. Using these applications, you can Download Mitel Connect apps for desktop, mobile, and browser.

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